Ask is free for everyone, including visitors who aren’t signed in. It answers from PanoCool’s guides through outside AI services that may keep your messages to improve their AI, so don’t share passwords or personal details in Ask. It has a daily question limit, which is higher when you’re signed in.
Ask Pro comes with the Cool, Super Cool and Enterprise plans. It uses a more capable AI service, and Ask Pro chats are never used to train AI. Subscribers see Ask Pro only; on Hobby, Ask Pro shows an upgrade message.
Answers are written automatically and can be wrong, so check anything important.
Signed in, the assistant knows your plan, so it can tell you whether your plan includes a feature. It also knows when your plan renews or ends, any storage add-on, the storage you use and the AI edits you have left. These details can be up to 5 minutes old.
When a short question could mean different features, such as “disable mapping”, the assistant may first ask which one you mean.
An answer can end with a PanoCool video or article about the same thing, from the Learning Center. Links open in a new tab.
Signed in, your chats are saved: opening the assistant within a day picks up your last conversation, and New conversation in its ⋮ menu starts a fresh one. Chats are kept for 12 months, and PanoCool’s support team can read them to help you. Chats of visitors who aren’t signed in aren’t saved; they stay in the browser tab.
Rate the latest answer with Solved or Still stuck (Still stuck lets you add a note for the team), and earlier answers with 👍 or 👎.
