On the Cool plan you can send 2 new requests a day; on Super Cool and Enterprise, 5. On Hobby, Request a feature shows an upgrade message.
Write the request with text and up to 10 images, from the assistant or on your Requests page. The Requests page at https://pano.cool/account/requests lists your requests and their status: Received, Planned, In progress, Done, Not planned or Merged.
Follow up on a request with more text or images. PanoCool emails you when a request is done or won’t be planned, and when the team replies.
Requests that ask for the same thing may be merged: yours then follows the main request, and you get its emails.