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Docs: Virtual Tour Studio

If a tour link stops working

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A link that used to open a tour and now shows a “not found” page usually means one of these changed:

  • Your username: links like pano.cool/@{username}/{project-slug} use it, so changing the username ends them. Change it back, or on Super Cool add the old username as a user alias. The full steps are under Change your username.
  • The project slug: changing it in Share › View links › Change project slug changes every link that uses it, and the old slug isn’t kept. Change it back, or on Super Cool add the old slug as a project alias.
  • An alias: removing a user alias or a project alias ends the links that use it.
  • The tour’s status: a tour set to Inactive or Maintenance doesn’t open for visitors. Set it back to Active (see Project Status Management).
  • The plan: when the owner’s subscription ends, their tours are set to Inactive, and their aliases, custom domains and white-label domain are removed.

Links by project ID (pano.cool/p/{project-id}) don’t use the username, the slug or aliases. Copy one from Share › View links (Project ID URL).